25
2019AmCham Column – Our stories: Hipotekarna bank – bank with innovative services
Hipotekarna bank is the fastest growing bank in Montenegro, with the most innovative services and banking products. The Bank is servicing 75,000 citizens retail accounts and about 20,000 corporate accounts, with attention to the implementation of innovative technologies and modern products creation.
Author: Hipotekarna Bank
Stable growth of the Hipotekarna bank, and the trust among the citizens, is due to respectable ownership structure and the fact that all these years the shareholders invest the dividends in the further growth and development of the bank.
With good management and constant investment in modern and innovative services, especially by trust established between the citizens and the economy, Hipotekarna bank has come from 0.8% of market share in 2005 to 11.5%, at the end of 2018.
Today, Hipotekarna bank is among the most liquid Montenegrin banks, with 407 million deposits and 255 million loans.
In recent years, the bank has received over a thousand new business clients per a year, small and medium enterprises, as well as large companies, evenly distributed. We are dedicated to the clients, which confirms our readiness to organize free workshops with the most eminent lecturers, in order to give a closer look on the latest trends in the sphere of their interests and to improve their business.
The Bank offers support to small and medium-sized enterprises through competitive and modern services. An example is the HB Booking Service, which allows registered renters, rent-a-car and travel agencies to charge their services online, without creating their own website and without using a physical POS terminal, and provides to their clients safe and easy payment with the highest security standards.
Hipotekarna bank’s clients, among which are the most successful Montenegrin companies, especially emphasize the advantages of “tailor made” financing, which involves products and services of the Bank within a package created on the request and financial performance of a particular client.
The Bank is recognized as a bank that always first implements the latest, innovative banking services on the Montenegrin market, which is confirmed by the fact that we are the first bank to introduce contactless payment cards.
We continuously invest and provide to our customers all the benefits of mobile and electronic banking, as fast, simple and above all secure banking. We choose services and products that will give to customers complete comfort and save their time with the best quality guarantee.
We keep our promises, a fact which is confirmed by our services, one of the most recent is MyWallet, an application that enables contactless mobile payments. Free application for Android mobile phones MyWallet enables payment via NFC technology. Another great benefit is that there is only one PIN COD for payment with all Mastercard cards that are inserted in MyWallet application.
As a bank that can recognize the most sophisticated client needs, we have the exclusive service HB Concierge. This service involves a personal assistant service that has been developed to fulfill the needs of even the most demanding clients. Through this service, the bank assists to the clients in such a way that they can request from their HB Concierge a desired service just by one phone call. For Mastercard Gold and Mastercard Platinum card’s owners this means that, at any time, 24 hours a day, at home and abroad, they have individual assistance with a large selection of business and private services, such as booking a trip or rent-a-car services, finding tickets for events, shopping and gifts delivery, as well as access to unique experiences and locations on over 40,000 of the world’s best hotels, clubs, restaurants and spa centers.
www.hb.co.me